Particle.news
Download on the App Store
37 ARTICLES
·
2h ago

Sonder to Liquidate After Marriott Deal Ends, Leaving Guests Evicted Mid-Stay

Sonder cites a costly, delayed Bonvoy integration that drained cash, precipitating an immediate wind-down with a planned U.S. Chapter 7.

Signage for the New York Marriott Marquis is seen in Manhattan, New York, November 16, 2015.
The property-tech company Sonder, headquartered in a suite at 447 Sutter St. in San Francisco, is winding down operations and declaring bankruptcy.

Overview

  • Marriott ended the 2024 licensing agreement on Nov. 9 citing Sonder’s default and removed the company’s properties from Bonvoy channels.
  • On Nov. 10, Sonder announced an immediate operational wind-down and said it will initiate Chapter 7 liquidation of its U.S. business and pursue insolvency abroad.
  • Travelers in New York, Montreal, Boston, London, Amsterdam and Dubai reported less than 24 hours’ notice to vacate, with some returning to find belongings bagged in hallways.
  • Marriott says it will contact guests who booked through its channels to address refunds and possible rebooking, while those using third-party sites are told to work with their providers.
  • Interim CEO Janice Sears blamed prolonged, expensive systems integration with Bonvoy and resulting revenue declines in a company constrained by long-term lease obligations.