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Sonder Liquidates After Marriott Ends Deal, Forcing Guests Out Mid-Stay

Marriott will contact customers who booked directly to arrange rebookings or refunds.

Overview

  • The short‑term rental company filed for Chapter 7 liquidation in the U.S., bringing its operations to an immediate halt.
  • Marriott terminated its licensing agreement with Sonder, with the company stating the deal was no longer in force due to a payment default.
  • Guests from Boston to Dubai reported being told to leave with little notice, with some finding their belongings in bags or left in hallways.
  • Videos and accounts from travelers in cities such as Montreal and New York City showed stranded guests documenting abrupt evictions.
  • Sonder’s management blamed technical problems integrating with Marriott’s booking system for a sharp revenue decline, and interim CEO Janice Sears said liquidation was the only viable option.