Overview
- The short-term rental operator is winding down globally through a U.S. Chapter 7 court-supervised process, with insolvency actions planned overseas.
- Marriott removed Sonder listings from its channels and says it is contacting customers who booked through Bonvoy with refunds or rebooking options.
- Travelers in cities including New York, Montreal, London and Boston reported less than 24 hours’ notice to vacate, with some finding belongings bagged in hallways.
- Guests who booked via third-party platforms or directly with Sonder are being directed to those providers or their card issuers for remedies, leading to mixed results.
- Founded in 2014, Sonder operated in more than three dozen cities with roughly 1,400 employees and had leaned on the 2024 Marriott deal after years of profitability challenges.