Overview
- Marriott said the license with Sonder was no longer in effect due to a payment default, prompting an immediate halt to Sonder’s operations.
- Sonder filed for Chapter 7 liquidation in the U.S., ending operations and putting assets up for sale to repay creditors.
- Guests in multiple cities, from Boston and New York to Montreal and Dubai, reported being told to leave with less than 24 hours’ notice.
- Travelers described chaotic removals, with belongings packed into plastic bags or left in hotel corridors.
- Marriott will contact customers who booked via marriott.com or the Bonvoy app for refunds or rebooking, while third-party bookings must be handled through those intermediaries.