Overview
- Marriott terminated its licensing agreement on Nov. 9 and removed Sonder properties from Marriott Bonvoy channels.
- Sonder announced an immediate wind-down and said it is pursuing insolvency and liquidation proceedings in the markets where it operates.
- The shutdown affects roughly 9,000 short‑term rentals and boutique hotels across about 40 cities in 10 countries.
- Guests in cities including New York and Montreal reported emails ordering next‑day checkout, locked door codes, and on‑site staff who said they had not been informed.
- Marriott said it will contact customers who booked through its platforms, while travelers who used third‑party sites report cancelled, non‑refunded reservations and are being told to work with their providers.