Overview
- As the 14‑day return window closed this week, a measurable minority of day‑one Duo buyers chose refunds rather than keep the new foldable.
- Owners told reporters the phone felt too heavy and bulky, the small outer screen made quick tasks awkward, and the cameras did not match iPhone 18 Pro quality.
- A limited number of users reported hinge‑area inner‑display cracks or dust ingress that impaired opening, and Apple has been replacing affected units through AppleCare.
- Apple is still selling Duos with online shipping estimates pushed into January 2027 and it extended holiday returns so purchases after November 6 can be refunded through January 8, 2027.
- Despite returns, fast developer adoption and strong Apple ecosystem lock‑in are keeping demand high, while constrained spare parts and first‑generation tradeoffs will determine whether the Duo reaches mainstream buyers.