Overview

• A software error displayed a 37-digit balance in Gayatri Devi’s Kotak Mahindra Bank account when her son accessed it.
• Kotak Mahindra Bank froze the account upon noticing the anomaly and affirmed that its systems remain secure.
• Navi reported that the glitch originated outside its UPI infrastructure and has added extra validation checks.
• Police confirmed the account held no funds, citing a zero or negative balance, and closed their case after verifying the error.
• Income Tax officials and auditors are finalizing their transaction reviews before deciding on unfreezing the account.