Overview
- SoftBank's emotion-canceling AI modifies the intonation of angry customers without changing their words.
- The technology is designed to create a calmer interaction, protecting the mental health of call center staff.
- Currently, the AI only works in Japanese, but there are plans to expand its capabilities.
- The AI has been trained using over 10,000 voice samples to recognize and adjust hostile vocal characteristics.
- SoftBank aims to launch the technology by March 2026, seeking to improve the work environment for its employees.