Overview
- SSA says my Social Security accounts are now available 24/7 after previously being offline 29 hours each week.
- Phone operations reported 65% more calls answered in fiscal 2025, with single-digit average waits on the National 800 Number.
- About 90% of calls can be handled through self-service tools or scheduled callbacks enabled by upgraded systems.
- Field offices saw nearly a 30% drop in walk-in wait times, and appointment holders now wait about six minutes on average.
- The initial disability claim inventory fell roughly one-third from the June 2024 peak of 1.26 million, and 3.1 million Fairness Act payments totaling over $17 billion were completed five months early.