Social Security to Require In-Person Identity Verification Starting March 31

New measures to combat fraud will end phone-based identity verification, raising concerns over accessibility and operational strain.

The Social Security Administration (SSA) will mandate in-person identity verification for those unable to verify online, effective March 31.
Phone-based identity verification will no longer be available, though phone services for general inquiries will remain intact.
Advocates warn the changes will disproportionately affect elderly, disabled, and rural populations with limited internet access or mobility challenges.
The SSA expects 75,000 to 85,000 additional weekly visits to field offices, which are already understaffed and facing closures due to cost-cutting measures.
Critics argue the changes, driven by the Department of Government Efficiency, may create inefficiencies that could pave the way for privatizing Social Security.