Overview
- Starting March 31, Social Security claimants must verify their identities online or in person, as phone-based verification will no longer be available.
- The changes are part of a broader effort to address $33.5 million in fraud uncovered between 2013 and 2018 and to modernize SSA operations.
- Critics warn the new protocols may disproportionately affect elderly, disabled, and rural residents, especially in areas like Alaska with limited SSA office access.
- The SSA expects an additional 75,000 to 85,000 weekly field office visits, potentially leading to longer wait times and processing delays.
- Senator Dan Sullivan has pledged to advocate for phone-based and virtual options, while the SSA plans to monitor the impact and provide updates in April.