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Social Security Nears 91% Completion of Fairness Act Claims as Service Delays Mount

Manual processing of the final complex claims to meet a July 1 target is lengthening wait times for routine account updates.

A local Social Security Administration Office
A Social Security Administration (SSA) office in Washington, DC, March 26, 2025
Social Security Administration sign on field office building in San Jose, California, in 2020.
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Overview

  • The Social Security Administration has processed about 91% of claims under the Fairness Act, which eliminates the Windfall Elimination Provision and Government Pension Offset for roughly 2.8 million public workers.
  • Over $15.1 billion in retroactive payments have been issued to more than 2.3 million beneficiaries, with new monthly benefit rates set to begin in July and back pay arriving by the end of that month.
  • About 300,000 remaining complex cases are being handled manually under Commissioner Frank Bisignano’s directive to finish by July 1, with staff offered weekend overtime.
  • Employees report that reprioritizing Fairness Act cases is delaying other services such as direct deposit updates and Medicare billing corrections, leading to longer waits.
  • Despite staffing cuts and office closures driven by the Department of Government Efficiency, the SSA plans to update all beneficiary records by early November 2025.