Overview

• The Social Security Administration (SSA) is considering eliminating phone services for claims processing and direct-deposit transactions, redirecting users to online platforms or in-person offices.
• The potential cuts are being driven by the Department of Government Efficiency (DOGE), which is targeting alleged fraud within the agency despite limited evidence of widespread issues.
• Critics warn that the move could disrupt services for millions of elderly and disabled Americans, many of whom rely on the toll-free phone line due to limited internet access or mobility challenges.
• In 2023, the SSA handled over 81 million calls via its toll-free number, with phone services accounting for 40% of claims processing.
• DOGE’s push aligns with broader government efficiency initiatives under the Trump administration, which have included significant staff cuts and controversial claims of systemic fraud.