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Social Security Implements New Anti-Fraud Measures for Telephone Claims

Effective April 14, flagged phone claims will require in-person identity verification as part of updated security protocols.

A Social Security Administration office in Washington, DC, on March 26.

Overview

  • The Social Security Administration has launched new technology-driven anti-fraud checks for all telephone claims, effective April 14, 2025.
  • Claims flagged for potential fraud will require beneficiaries to verify their identity in person at a local Social Security office.
  • New rules prohibit changes to direct deposit information via phone, requiring updates to be made online or in person to enhance security.
  • The agency revised its policies multiple times in response to concerns about accessibility for vulnerable populations, including seniors and those with disabilities.
  • Rapid policy changes and limited staff training have led to confusion among employees and beneficiaries, with reports of long wait times and misinformation.