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Social Security Administration redirects staff to clear 900,000 Fairness Act cases, delaying other services

The agency aims to finish manual reviews of remaining complex claims by July 1 ahead of a full beneficiary record update in early November 2025

A local Social Security Administration Office
A Social Security Administration (SSA) office in Washington, DC, March 26, 2025
Social Security Administration sign on field office building in San Jose, California, in 2020.
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Overview

  • The SSA has processed about 91% of Social Security Fairness Act cases, issuing roughly 2.5 million retroactive payments to public sector retirees.
  • Approximately 900,000 cases deemed too complex for automation require manual processing and are slated for completion by July 1, which has slowed routine services.
  • Employees have been instructed to prioritize Fairness Act claims—many working weekend overtime—over tasks like updating direct deposit information or resolving Medicare billing.
  • The Fairness Act repealed the Windfall Elimination Provision and Government Pension Offset, restoring full benefits for around 3.2 million teachers, firefighters, police officers and other government retirees.
  • Monthly benefit increases range from minimal amounts to over $1,000 and some newly eligible individuals may need to file applications to receive their adjusted payments.