Overview
- SNCF Connect and many station ticket offices were unable to sell TGV Inoui and some TER tickets for several hours on Saturday after a nationwide outage blocked purchases.
- SNCF Voyageurs said teams worked to fix the problem and identified the cause as a technical fault in the route-calculation system rather than a cyberattack.
- Regional SNCF accounts advised affected travellers to speak to the train conductor before boarding while the outage persisted and the company issued an apology for the disruption.
- Services and the platform were restored after a few hours, with SNCF confirming ticketing and reservation functions returned to normal by late morning.
- The timing—just days after Christmas ticket sales opened—heightens commercial and customer-service concerns because similar backend faults can quickly affect large numbers of travellers.