Overview

• The outage began Thursday night at 9pm, peaking at over 30,000 reports of disrupted Sky Q services, including TV and broadband issues.
• Sky Q boxes were pushed into standby mode due to a technical glitch, leaving many viewers unable to access live shows or recorded content.
• Sky issued an apology and advised affected users to power-cycle their Sky Q boxes by turning them off at the socket for 30 seconds and restarting.
• By Saturday morning, the vast majority of customers had regained service, with only a small minority still needing to follow the power-cycle fix.
• The disruption did not impact Sky Glass or Sky Stream users, highlighting service discrepancies within the company’s offerings.