Overview
- Sky acknowledged a technical fault affecting Sky Q and Sky+ that triggered “no satellite signal” messages on Saturday morning.
- The company said the issue was resolved and told affected customers to restart their devices to bring channels back.
- Troubleshooting guidance advised restarting the main Sky Q box before any mini boxes or power‑cycling Sky+ for 30 seconds.
- Downdetector data showed thousands of reports starting after 3 a.m., peaking around early morning as the disruption spread nationwide.
- Many customers later reported ongoing problems on social media, and Sky advised contacting support if a restart did not restore service.