Overview

• Sky Q services experienced a major outage last week, leaving thousands of UK customers unable to access TV content and prompting over 30,000 reports on Downdetector.
• The outage affected only Sky Q devices, while Sky Glass and Sky Stream platforms, which rely on internet streaming, remained unaffected.
• Sky confirmed that the primary issue was resolved by May 17, but some users still report blank screens and connectivity errors several days later.
• In response, Sky sent a nationwide text message recommending a 30-second mains reset to address any remaining issues with Sky Q boxes and mini boxes.
• The root cause of the outage has not been disclosed, raising questions about the stability of Sky Q's satellite-based platform.