Overview
- The controversy began after multiple TikTok unboxing videos went viral over the weekend, showing the 12-door SKIMS Accessories Advent Calendar filled with small hair accessories and branded trinkets.
- Skims has personally contacted every purchaser and offered each buyer a choice of a full refund to their original payment method or a full-value store credit while the product listing has been pulled or marked unavailable on the site.
- Customers and creators widely described the calendar’s contents as low-value items such as hair ties, scrunchies, bobby pins, keychains, a small comb, faux-fur compact mirror and two bra-strap style bands.
- Screenshots of apology emails and refund offers circulated on social media and some posts said return-shipping would be waived, though specific shipping policies tied to refunds have not been independently verified.
- The episode underscores a broader trend: high-priced holiday calendars face sharp scrutiny from unboxing culture and this event could affect consumer trust as Skims moves further into accessories and planned beauty products.