SiriusXM Ordered to Simplify Subscription Cancelation Process After New York Ruling

A New York judge found SiriusXM violated federal law by making it harder to cancel subscriptions than to sign up, though fraud claims were dismissed.

New York Supreme Court Justice Lyle Frank ruled that SiriusXM violated the federal Restore Online Shoppers’ Confidence Act by requiring lengthy, burdensome steps to cancel subscriptions.
The court dismissed allegations of fraud and deceptive practices, stating SiriusXM had not misled or deceived customers.
SiriusXM plans to appeal the ruling but has stated it will comply with the Federal Trade Commission's new 'click-to-cancel' rule, effective January 2025.
The lawsuit was initiated after numerous consumer complaints, with some reporting cancelation times averaging 11.5 minutes by phone and 30 minutes online.
New York Attorney General Letitia James praised the decision, emphasizing it as a win for consumer protection and fair business practices.