SiriusXM Faces Lawsuit Over Allegedly Difficult Subscription Cancellation Process

New York Attorney General Letitia James accuses the company of violating state and federal consumer protection laws, a claim SiriusXM denies.

New York Attorney General Letitia James has filed a lawsuit against SiriusXM Radio Inc., accusing the company of making it difficult for customers to cancel their subscriptions.
The lawsuit alleges that SiriusXM trains its employees to keep customers on the phone or in a chat for a lengthy conversation that includes asking them a series of questions and pitching as many as five retention offers.
The cancellation process lasts an average of 11.5 minutes on the phone and 30 minutes online, even though SiriusXM can cancel a subscription with a simple click of a button.
SiriusXM has disputed the allegations, stating that it offers a variety of options for customers to sign up for or cancel their subscription.
The lawsuit seeks unspecified penalties and restitution to be determined at trial.