Overview
- Gail Kelly and John Arthur told the Canberra inquiry they were deeply sorry for the outage and affirmed Singtel’s commitment to Australia.
- Arthur said Optus is being rebuilt with the right people, plan and oversight, citing $9.3bn invested over the past five years within a total $33bn since 2001.
- Singtel’s submission detailed steps to strengthen network resilience and customer experience, including hiring about 300 call‑centre staff.
- The September 18, 2025 disruption lasted nearly 14 hours, affected hundreds of triple‑zero calls across four jurisdictions, and has been linked to two deaths.
- Senators also pressed the communications regulator after evidence it did not pursue further questions of TPG regarding a separate triple‑zero death reported six days after the Optus failure.