Overview
- Singtel CEO Yuen Kuan Moon, Optus chair John Arthur and CEO Stephen Rue will meet Communications Minister Anika Wells on Monday in Sydney.
- Optus says the Sept 18 outage, which affected South Australia, Western Australia and the Northern Territory, has been linked to three deaths.
- CEO Stephen Rue attributed the failure to human error during a firewall upgrade, with calls not diverted as required and at least five customer warnings not escalated.
- The Optus board appointed Dr Kerry Schott to lead an independent review into the causes and Triple Zero operations, with findings due before year‑end and to be made public.
- Regulatory pressure is intensifying as ACMA investigates and the minister flags further penalties, a day after the Federal Court ordered a A$100m fine over past unconscionable sales conduct.