Overview

• Ravi Gupta, a police chief from Telangana, and his wife experienced malfunctioning seats during their flight, leading to physical discomfort and mental stress.
• The couple was initially offered 10,000 frequent flyer miles as compensation, but they rejected this and pursued legal action.
• The District Consumer Disputes Redressal Commission in Telangana ruled in favor of the couple, citing mental agony and physical suffering caused by the seat malfunction.
• Singapore Airlines confirmed the issue with the automatic recline function but stated that the manual recline was operational.
• The airline apologized for the inconvenience and continuously checked on the couple during the flight.