Overview
- The District Consumer Disputes Redressal Commission in Shimla issued the order on July 21 finding Reliance JioFiber guilty of deficiency in service and unfair trade practice.
- The complainant prepaid ₹2,824.92 for a six-month JioFiber plan in March 2025 and reported the connection stopped working in April 2025 despite repeated support tickets and on-site visits.
- The commission said JioFiber relied on a finance-head affidavit and closed-ticket logs but failed to produce a technician’s affidavit or technical repair records to prove the fault was fixed.
- The order directs JioFiber to restore the subscriber’s broadband free of charge and pay ₹10,000 for mental harassment and litigation expenses within 45 days, while the company maintains it attempted contact and says the issue was resolved.
- The decision strengthens consumer remedies for prepaid subscribers and creates a precedent that ISPs must produce field-level evidence of repairs, a requirement that could shape future complaints and enforcement actions.