Overview

• On July 15, a fleet of 41 metre-tall robots began autonomous off-peak runs across Shenzhen Metro, delivering goods to more than 100 7-Eleven outlets inside stations.
• The robots’ specialised chassis and navigation software enable them to ride elevators, board trains, traverse platform gaps and dock at designated stores without human intervention.
• The pilot replaces manual deliveries that required staff to unload goods at street level and push trolleys into stations, cutting labor demands and streamlining supply chains.
• Real-time performance data from initial deployments is guiding iterative upgrades to both mechanical design and control systems ahead of potential citywide expansion.
• Passengers gathered to photograph the robots on their first day, highlighting public curiosity and reinforcing Shenzhen’s strategy to integrate service robots into everyday urban life.