Shanghai Disneyland Introduces Limited Ticket Refunds for the First Time

Overview

• The policy took effect January 12, 2026 and applies to designated one- and two-day tickets bought through official Shanghai Disney Resort channels.
• Guests receive a full refund if canceling seven or more days before entry, pay an 80-yuan per-ticket-per-day fee for cancellations one to six days prior, and cannot refund on the visit date.
• Eligibility is limited to full-price tickets; discounted, rescheduled, or coupon tickets are excluded, and third-party purchases must be handled with the original seller.
• The change marks a break from Shanghai Disneyland’s nonrefundable, non-changeable policy in place since its 2016 opening.
• Reporting frames the update as aligning with ID-linked entry and crowd-management efforts and as coinciding with the resort’s 10th-anniversary expansions, while any second-gate plans remain speculative.