ServiceNow Unveils 'Washington DC' Update with Generative AI Enhancements

The latest platform update aims to boost productivity and streamline operations across various domains.

ServiceNow launches its 'Washington DC' platform update, introducing generative AI features aimed at enhancing productivity and automation.
The update boasts a 38% improvement in development cycle time and a significant increase in the deflection rate of employee and customer queries.
ServiceNow's gen-AI-powered assistant and Workflow Studio are designed to streamline operations, from policy document abstraction to automation design.
The platform's integration with domain-specific large language models and partnerships with leading AI firms enhances its AI capabilities.
ServiceNow's focus extends beyond IT service management, offering tools for security posture control, sales and order management, and operational technology.