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3w ago

ServiceNow To Anchor West Palm Beach Tower With 200,000-Square-Foot AI Institute

Officials approved roughly $17 million in performance-based incentives tied to 850 jobs, with a projected $1.8 billion regional impact.

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Overview

  • ServiceNow signed a lease for nearly 200,000 square feet at Related Ross’s 25‑story 10 CityPlace, becoming the anchor tenant in the 480,000‑square‑foot tower.
  • The company plans to open the West Palm Beach facility in 2028 as a hub for enterprise AI product work, workforce education and customer engagement.
  • Bill McDermott described the site as an AI Institute featuring a customer engagement center, a ServiceNow University for AI education and certification, and a startup accelerator.
  • State and city packages include $15 million from Florida and up to $2 million from West Palm Beach, with job-creation targets of about 850 positions by 2030.
  • Related Ross is negotiating roughly $700 million in construction financing for 10 CityPlace and neighboring 15 CityPlace, while ServiceNow readies research partnerships, pilot programs and hiring in the coming months.