Overview

• AI Lens is available now, with Voice Agents, Web Agents and AI Data Explorer slated for release later this year to automate tasks and surface insights across apps.
• The company updated AI Control Tower to onboard agents, monitor compliance and measure value while governing third‑party models such as Claude, Gemini, Azure OpenAI and GPT‑4o/5.
• ServiceNow frames the UI‑first approach as the front door for agentic workflows, competing with Salesforce, Microsoft and AWS offerings in assistants and agent marketplaces.
• Executives cite customer and internal results, including automating 89% of support workflows, over $350 million in internal savings in the past year and faster quoting for Keysight via AI‑driven CPQ.
• Beyond IT service management, ServiceNow is pushing AI‑first CRM that blends service and fulfillment data with Logik.ai CPQ to reduce manual work across sales and service.