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ServiceNow Hits 52-Week Low as Targets Fall and AI Bet Widens

Investors now look to the April 22 earnings report to gauge federal demand alongside early AI monetization.

Overview

  • ServiceNow shares set a 52-week low near $98 on Thursday after a six-month slide of about 45%.
  • Trading sits well below the 20-, 50-, and 200-day averages with momentum gauges in oversold territory, signaling persistent selling pressure.
  • Wall Street cut price targets but kept positive ratings, with Stifel trimming to $135 on softer U.S. federal spending and weaker channel checks and BTIG lowering to $185 on slower growth.
  • The company rolled out an AI-native platform that bakes in conversational tools, a new Context Engine for real-time enterprise data, Build Agent skills, and an SDK to speed app development.
  • Now Assist, its AI workflow tool, has $600 million in annual contract value, and the April 22 results will be watched for progress on federal contracts and AI-driven revenue.