Overview
- The three‑year plan includes a Canadian‑hosted data centre built in partnership with Google Cloud to support government‑grade data residency, privacy, and security controls.
- ServiceNow will add about 100 Canada‑based roles for engineering and customer support and plans a Canada Centre of Excellence to bolster local delivery.
- The initiative targets federal departments, provinces, Crown corporations, and major municipalities by running the platform locally for public‑sector customers.
- The company says the expansion is not tied to a specific contract and it will bid case by case, building on federal purchases since April 2024 that include 10 direct contracts worth over $3 million and 11 partner deals totaling $6.7 million.
- ServiceNow cites its Montreal research hub, which produces an estimated 30% to 40% of the platform’s AI innovations, as AI Minister Evan Solomon praises the commitment for advancing secure adoption and digital sovereignty.