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Serval Raises $47 Million Series A to Automate IT Service Management With Agentic AI

The startup pitches a two-agent, deterministic system that gives IT managers granular control over automations.

Serval co-founders Jake Stauch and Alex McCloud

Overview

  • The $47 million round was led by Redpoint Ventures with participation from First Round, General Catalyst, and Box Group.
  • Serval’s platform uses one agent to generate production-ready automations from plain language and a separate help-desk agent to execute them under predefined rules.
  • The company emphasizes deterministic tools that can enforce permissions, multi-factor approvals, and time-bound safeguards to prevent unsafe actions.
  • TechCrunch reports clients include Perplexity, Mercor, and Together AI, reflecting early adoption among AI-focused enterprises.
  • StartupHub.ai reports that customers such as Perplexity AI and Verkada automate more than half of IT tickets using Serval, a claim not widely corroborated.