Overview

• The new iChat feature will let doctors enable real-time or delayed messaging with patients via the Sergas mobile app.
• Patients will be able to share health data, documents and images directly with clinicians, building on existing e-Saúde and Telea platforms.
• Avatar IA, an AI-powered virtual assistant, will guide users through appointments, informed consent, preparation steps and general queries using text or voice.
• Live video streaming of neonatal ICU units will allow parents to remotely see their newborns, with potential expansion to other care settings.
• All new functionalities will be multichannel, accessible via the mobile app, website and digital kiosks, with development due by June 30, 2026 and progressive implementation through late 2027.