Overview
- Customers received an email saying bookings were halted effective immediately and all pickups set for January 12 or later were cancelled.
- Parcels already collected may be delivered at the delivery partner’s discretion, with customers directed to contact partners such as eBay, Shopify and WooCommerce for queries.
- A closure banner appears on Sendle’s website and the company’s social media accounts are disabled, with no detailed public explanation provided.
- Small businesses that relied on Sendle for lower costs and larger parcels reported major disruption, and outlets reported an unknown number of job losses.
- The halt follows Sendle’s merger into FAST Group with FirstMile and ACI Logistix, and FreightWaves reports investor Federation Asset Management froze funding after finding significant deficiencies in ACI Logistix’s financials.