Overview
- Senate Minority Leader Chuck Schumer and other top Democrats have formally requested an investigation into the effects of Social Security Administration (SSA) restructuring on benefit payments and customer service.
- The letter to Acting Inspector General Michelle Anderson highlights workforce reductions, office closures, and organizational changes as potential causes of service quality issues and payment delays.
- Democrats warn that incentivized retirements and resignations have led to low morale, higher attrition, and the loss of institutional knowledge within the SSA.
- The SSA stated that no permanent field office closures have been announced but acknowledged temporary closures for operational reasons and a planned consolidation by 2026.
- The White House defends the reforms as necessary to modernize the SSA, combat fraud, and improve efficiency, dismissing Democratic concerns as unfounded.