Overview

• Sellers report a scheme where buyers accept parcels then claim they never received the correct items to secure refunds while keeping the goods.
• One seller described a buyer swapping £50 of bedding for a £4 beach towel and filing a falsified nondelivery complaint.
• Vinted users recommend double-wrapping parcels and capturing photos or video of items during packing to establish proof of shipment and condition.
• Employing tracked delivery services allows sellers to monitor transit progress and provide timestamped confirmation in dispute cases.
• Vinted’s Buyer Protection policy can mediate claims when sellers submit packaging photos, tracking details and any communications with suspicious buyers.