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2h ago

Security Issue Leaves Stop & Shop and Hannaford Apps Offline

Ahold Delhaize has begun a controlled systems restart, issued refunds, offered a temporary 10% in‑store discount with customers steered to third‑party delivery as investigators probe whether customer data was affected.

File image of the Stop and Shop on Mariano Bishop Boulevard in Fall River. (WJAR)

Overview

  • Ahold Delhaize reported a network security issue that took Stop & Shop and Hannaford websites and apps offline and prompted teams to take systems offline for assessment and a controlled restart.
  • In‑store operations, pharmacies and fuel stations have stayed open and Stop & Shop is offering a 10% discount on purchases through October 22nd to compensate customers.
  • The company said any unfulfilled online orders during the outage will be refunded and customers can place orders through third‑party platforms such as Instacart, DoorDash and Uber Eats.
  • Ahold Delhaize says there is currently no indication that customer data has been impacted, but an investigation is ongoing and the company has not disclosed technical details or whether an external actor was involved.
  • This incident is being watched closely because the company suffered a ransomware breach in November 2024 that resulted in confirmed personal‑data theft and drew regulatory and legal scrutiny.