Overview

• The incident occurred at the Sears inside Plaza Las Américas, where store workers stopped the woman at the mall entrance and recovered 17 perfumes from a gray bag.
• Video posted to TikTok shows employees restraining her as she appeared calm, chewing gum and using her phone, while onlookers recorded.
• Private security kept the situation under control until municipal security officers arrived, handcuffed her and transported her in a patrol vehicle.
• Social media reactions ranged from praise for the employees to mocking comments, highlighting divergent views on staff-led interventions in suspected retail theft.
• News outlets say the legal status remains unclear, noting the Quintana Roo Penal Code prescribes six months to seven years in prison for simple robbery depending on circumstances.