Overview
- An on-site inspection by Cult of Mac at Apple Stonestown in San Francisco documented widespread, non-removable scratches on iPhone 17 Pro and iPhone Air demo units over launch weekend.
- Scratches were most conspicuous on darker finishes, notably the Deep Blue iPhone 17 Pro and the Space Black iPhone Air, with other colors also affected.
- The Pro models’ new anodized aluminum unibody is softer than the stainless steel or titanium used in prior generations, contributing to concerns about cosmetic durability.
- Chipped or roughened edges on Apple’s in-store MagSafe display stands were observed contacting devices, offering a plausible source for some of the damage.
- Apple highlighted Ceramic Shield’s improved crack resistance for backs in its press materials but has not issued a statement or remedy regarding the scratch reports.