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Schools Run Phone-Etiquette Workshops Ahead of UCAS Clearing

Mock calls with etiquette workshops help students bridge a skills gap caused by UCAS’s years-away digital clearing overhaul.

Overview

  • Bacup & Rawtenstall Grammar and other schools have launched weekly enrichment programmes on phone etiquette and life skills for sixth-formers.
  • UCAS figures show a one-third drop in clearing calls since 2019 as Gen Z favours texting and voice notes over live conversations.
  • Jo Saxton confirms that phone-based clearing will stay in place for now and that a digital automatic-offer system is still years from launch.
  • Universities will open clearing hotlines at 7 am on A-level results day amid record offer volumes and heightened competition.
  • Workshops also cover budgeting, tenancy agreements and digital professionalism to ease students’ transition to university.