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Scattered Spider Targets North American Airlines and Transport Firms

The FBI has issued warnings urging airlines to strengthen help desk identity checks in response to recent intrusions

Travelers at a Westjet check-in counter in Toronto Pearson International Airport on June 30, 2024.
A magnifying glass is held in front of a computer screen in this picture illustration taken in Berlin May 21, 2013. REUTERS/Pawel Kopczynski/Illustration/File Photo
A Hawaiian Airlines Airbus A330-200 takes off at San Francisco International Airport, San Francisco, California, February 16, 2015.
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Overview

  • The FBI confirmed on June 27–28 that the Scattered Spider hacking collective is expanding its campaign to include airlines and transportation companies
  • Google’s Mandiant and Palo Alto Networks’ Unit 42 have observed multiple intrusions in the aviation and transport sectors matching Scattered Spider’s social engineering tactics
  • WestJet’s June 12 breach and Hawaiian Airlines’ June 23 incident are both under federal and private investigation without any impact on flight safety or schedules
  • American Airlines is grappling with an unexplained IT outage that authorities are examining for possible links to the group’s sector-by-sector attacks
  • Industry alerts recommend that aviation firms tighten help desk identity verification and adopt phishing-resistant multi-factor authentication to block future breaches