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SBP Clarifies Two-Hour Hold Applies Only to Branchless Wallet Use, Not to Receiving Transfers

The central bank says the two-hour hold helps detect fraud in higher-risk wallet accounts.

Overview

  • The State Bank of Pakistan issued the clarification on September 28 following questions circulating on social media.
  • All digital fund transfers are processed in real time, and recipients see the money in their accounts almost instantly.
  • For branchless wallets, cash withdrawals, online purchases and mobile top-ups are allowed only after a two-hour window.
  • The requirement was introduced in April 2023 as part of enhanced customer due diligence and has operated smoothly for about two and a half years.
  • The SBP framed the measure as a proven safeguard against fraud and confirmed there is no change to the policy.