Overview
- Swiggy has deployed Microsoft Fabric Real-Time Intelligence to analyze streaming signals such as inventory levels and road conditions in seconds.
- Azure OpenAI chatbots now handle customer queries and relay operational insights to staff and drivers, including a rider-focused bot called Driver Dost.
- The system detects coupon-code misuse instantly and updates stock visibility to prevent out-of-stock orders, replacing dashboards that once lagged up to 10 minutes.
- The platform is operating at national scale with 923 million orders in FY ending March 31, 2025, about 23 million monthly transacting users, operations in 700+ cities, over 1,100 dark stores, and roughly 690,000 riders.
- On his India visit, Satya Nadella publicly praised the implementation as a "great use case," following Swiggy’s vendor choice driven by Microsoft’s models and Foundry tooling.