Overview

• Dr Jo Winter says ground staff at Birmingham removed the tag from her travel wheelchair and refused it on a full SAS flight on July 7.
• She reports being told to “hurry up” as she walked across the tarmac and up the steps, and her daughter says a worker raised his hand to stop her speaking.
• An SAS manager in Copenhagen apologized on arrival and had the £1,700, lithium‑battery chair flown to her hotel the next day.
• SAS says its review found the wheelchair had not been pre‑registered at booking, has contacted station managers, and is addressing financial aspects with the passenger.
• Winter says she incurred taxi costs before the chair arrived, the return flight accommodated the chair without issue, and Birmingham Airport has not provided a statement.