Overview
- Santander formalized its collaboration with OpenAI in mid-2025 to accelerate its transformation into an AI-native bank by integrating ChatGPT Enterprise across teams.
- Within two months of the agreement, around 15,000 employees in Europe and the Americas began using ChatGPT Enterprise for daily tasks, marking one of the fastest global enterprise deployments.
- The bank has set a target of expanding ChatGPT Enterprise access to roughly 30,000 employees—about 15 percent of its workforce—by the end of 2025 to drive efficiency gains.
- Prior AI initiatives at Santander delivered over €200 million in savings and liberated more than 100,000 staff hours in 2024, with AI copilots supporting 40 percent of contact-center interactions and processing 10 million calls annually.
- Looking ahead, Santander plans to scale generative AI copilots and autonomous agents across customer journeys and internal workflows under enhanced human oversight and governance controls.