Overview

• Starting at 14:00 on July 15, thousands of users flagged widespread login failures and payment errors on Downdetector and social media, disrupting millions of quincena transactions.
• Service has begun to recover gradually after widespread errors in login, phone validation and transaction functions.
• Santander Mexico has made no public statement on the outage’s cause or a timeline for full service normalization.
• The bank has addressed affected customers individually via direct messages, phone support and its SuperLínea PyME channel.
• Users have been advised to avoid new transactions to prevent funds being caught in limbo during the unresolved disruption.