Overview

• Santander has officially discontinued five non-regulatory SMS alerts for personal and savings accounts as of May 12, 2025.
• The removed alerts include notifications for large deposits, withdrawals, balance thresholds, and weekly account summaries.
• Mandatory regulatory alerts, such as overdraft warnings, will continue in compliance with FCA rules.
• The change is part of Santander's broader push toward digital banking, encouraging customers to use mobile and online platforms for real-time updates.
• Consumer advocates warn that approximately 10% of Santander's UK customers, who rely on text alerts and lack digital access, may face challenges in managing their accounts.