Overview

• Santander UK experienced a major outage beginning Thursday afternoon, affecting mobile banking, telephone banking, card payments, and branch services.
• Customers reported being unable to make payments, transfer funds, or log into their accounts, with over 600 issues flagged on Downdetector by midday.
• The bank confirmed the disruptions and apologized, assuring customers that online banking and ATMs were still operational.
• Social media users expressed frustration, with some citing significant personal inconveniences such as being unable to access funds for transportation.
• The incident is part of a broader trend of outages across UK banks, with recent Treasury Committee data highlighting over 33 days of unplanned disruptions in the past two years.